No, poor or slow internet connection at the Driving Range?

No, poor or slow internet connection at the Driving Range?


If you are experiencing poor internet connection on your Driving Range payment terminal, this article can help you locate and resolve the problem.



Background

Your payment system uses the club's existing internet connection as a starting point. Should this fail, a Teltonika RUT901 modem is installed in the ball machine, which is configured to switch to a 4G mobile connection. Most often, this will happen without you noticing. When the normal internet connection works again, the modem will automatically switch back to this - again without you noticing.

Possible problems

In order for the modem to switch to the 4G connection, the modem must be able to detect that the LAN connection (your primary internet connection) is down, and there must be a working 4G connection (OK signal). This means that if you see the above screen, it may be because
  1. Problems with the ISP (there is a connection, but the setup is causing problems)
  2. Problems locally with own setup (there is a connection, but the setup is causing problems)
  3. There is neither a local network (LAN) nor a mobile connection.

Problems with the internet provider

Some ISPs use a setup called VLAN tagging. This means that our (and other) equipment may experience problems and must be set up very specifically to function. However, our experience is that this is a bad solution for most people in the long run, and we therefore recommend NOT using ISPs that use VLAN tagging. If you have an ISP that uses VLAN tagging, you can first try to order a fixed IP address from them, as this can in some cases solve the problem.

If you are switching to a new provider, we recommend that you ask if they use VLAN tagging, and avoid providers that do. As of June 2025, we have found that the following Danish providers use VLAN tagging:
  1. Altibox
  2. Norlys / Eniig (but being phased out)
  3. Hiper
  4. Wow (Fibia)
  5. TDC fiber

Problems locally with own setup

Some may have a complicated network setup, and here you may have a person in charge at the club who has an overview of your network. Our equipment uses DHCP as standard, and therefore nothing special needs to be set up for it to work on the vast majority of networks. If you have special requirements, for example. about a fixed IP address, this must be agreed with us before we come and install, so that we can prepare the equipment.

Many people use a wireless network bridge for the driving range, and this can also be affected by errors, such as lack of power or the antennas being physically moved/pushed and therefore losing connection.

However, it is quite easy to determine whether there is internet access to our equipment by taking, for example, a laptop with a LAN connector to the driving range, and seeing if there is an internet connection in the cable that is plugged into the WAN connector on the router - this is the front free connector in the router when you look at the electronics.




There is neither local network (LAN) nor mobile connection (4G)

If you do not have a local area network (LAN) connected to the modem, you are 100% dependent on the availability of a mobile network. This solution is not recommended as it will not provide the same stability and speed as a wired internet connection.

You can see if there is a mobile connection by looking at the small LED lights on the top of the modem. On the link here you can see what the different combinations mean:

If there is a poor connection, check that the 2 black antenna cables that go from the modem's connector to the round antenna on the front of the door are undamaged and that the connectors are screwed in completely. They may be a little difficult to reach, but with a little caution it is possible to tighten them with 1-2 fingers.

It is possible to retrofit a better mobile antenna mounted on the roof.


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